Counselor

Job Opportunity — Uganda Martyrs' Hospital (UMH), Diocese of Jinja

A newly established state-of-the-art Private Not for Profit (PNFP) teaching and research hospital in Jinja City, founded by the Catholic Diocese of Jinja — healing body, mind, and spirit.

Job Title: Counselor / Customer Care Expert (1 Position)

Department: Medical/Patient Support

Main Purpose of the Job: To provide professional counseling and psychosocial support to patients and their families, and champion patient-centered, compassionate care across the hospital in line with its Christ-centered mission.

Key Responsibilities: - Provide individual and group counseling to patients facing illness, grief, trauma, chronic disease, and other life challenges. - Conduct pre- and post-test counseling for conditions requiring it (e.g., HIV, chronic illnesses). - Support patients and families in coping with diagnoses, treatment plans, and difficult decisions. - Identify patients with psychosocial risks and refer complex cases to appropriate specialists or services. - Champion customer care standards: receive and attend to patients courteously, address concerns, and gather feedback for service improvement. - Facilitate patient support groups and health education talks. - Maintain strict confidentiality and professional ethics in all client interactions. - Keep accurate, confidential counseling records and submit periodic reports. - Participate in multidisciplinary team meetings and continuous professional development.

Qualifications: - Bachelor's Degree or Diploma in Counseling Psychology, Clinical Psychology, Social Work, or a closely related field from a recognized institution.

Competencies: - Empathy, active listening, and strong interpersonal skills. - High integrity, discretion, and ability to handle confidential matters. - Good communication and customer care skills.